Frequently Asked Questions

HOW LONG WILL IT TAKE TO RECIEVE MY ONLINE ORDER?
Customers living in the U.S. and U.S. territories should receive online orders within 9 to 14 business days. Express Delivery is also available. Please keep in mind it may take up to 4 business days before an item ships from the warehouse. This includes express shipping orders!

[[Back To Top]]
Can I try your products before I buy them?
Demo is available for you to get acquainted with the product before you commit to buying the product

[[Back To Top]]
What about bug fixes and patches?
There is never a charge for bug fixes, patches, or minor versions that may be released to license holders within the current major version (for example, from version 1.1 to version 1.2).

[[Back To Top]]
Do I qualify for any discounts?
Upon verification, educational institutions and non-profit organizations based in the United States receive a 25% discount on this product. To learn about educational and non-profit discounts, contact the TOUGHCartz Sales Department via Suppot http://www.toughcartz.com/support/ , Live Chat or email support@toughcartz.com

[[Back To Top]]
What is the shopping cart.
This is an application that runs on your own web site that allows you to sell goods and services over the internet.

[[Back To Top]]
How can I contact "Web Design" the makers of the shopping cart.
You can contact "Web Design" by clicking contact us.

[[Back To Top]]
Do I need a SSL?
No. The Program runs on your web site, automatically connecting to the Merchant's secure server for credit card transactions.

[[Back To Top]]
Can I log in to a demo site back end to see what it looks like and how it works differently than the normal oscommerce back end?
Demo 1:

Catalog / Front End

Admin / Back end

User Id : admin
pass : admin

Demo 2:

Catalog / Front End

Admin / Back end

User Id : admin
pass : admin

[[Back To Top]]
Do you include Free Templates with TOUGHCartz Package?
Demo Templates are free and are available on request.

[[Back To Top]]
What payment modules are installed?
Currently installed payment modules are:
- Credit/Debit Card or eCheck (via PayPal IPN)
- GoogleCheckout
- Cash on Delivery
- 2Checkout
- Authorize.net
- ChronoPay
- iPayment
- Check/Money Order
- PSiGate
- SECPay
- WorldPay Junior
[[Back To Top]]
Where are you located in?
Servers & Sales Members are located in USA, Technical Team is located in Pakistan.

[[Back To Top]]
Which package should I select? Or where should I start?

If you have a design of your shop ready in PSD or in template form then you need to purchase Theme Migration with TOUGHCartz with Installation

If you design is not ready and you don’t have a hosting as well then this package is what you are looking for TOUGHCartz with Hosting.

If you already have a hosting then you must start with TOUGHCartz with Unique Skin

[[Back To Top]]
I want to sell products which are downloadable such as Books and Videos. Can I do that with TOUGHCartz?

Currently TOUGHCartz doesn’t support downloadable products.
i.e. once order is placed and payment has been received then you need to manually send the file/document to your customer. If you wish to automate this procedure i.e. once payment is received then program will automatically allow your customer to download the file - then implementation of this feature will cost you additional $50.

[[Back To Top]]